iHITA 2021 Annual Conference Schedule
September 27, 2021
Location:
The Kay Bailey Hutchinson Convention Center Dallas
Room A115
Dallas, Texas, USA

Time

Presentation

10:30—10:50am
(online)

Will restaurant patrons’ satisfaction with contactless food ordering technologies lead to their satisfaction with the restaurants? The case of McDonald’s Mobile Application
Kyung Young Lee, Dalhousie University, Minwoo Lee, University of Houston, Lin Li, Kookmin University, Moataz Soliman, Cleveland State University & Sung-Byung Yang, Kyung Hee University

 10:55-11:15am
(online)

Technostress: Overwhelming the guest
Samuel Lee & Mehmet Erdem, both from the University of Nevada, Las Vegas

11:20—11:40am
(online)

Smart event development through generation smart: What drives event discovery apps user behaviors among generation Z?
Joan Su & Ken Tsai, both from Iowa State University

11:45am–12:05pm
(in-person)

Technology adoption and service robots during and beyond COVID-19 pandemic
AJ Aluri, West Virginia University

2:00—2:20pm
(online)

Do job candidates’ social media profiles affect hospitality managers’ hiring decisions? A qualitative inquiry
Linchi Kwok & Antonio Muñiz, both from California State Polytechnic University Pomona

2:25—2:45pm
(online)

Crisis communication in social media: What types of COVID-19 messages get the attention?
Linchi Kwok, Cal Poly Pomona, Jungwoo Lee, Yonsei University & Spring H. Han, Kyoto University

2:50—3:10pm
(in-person)

Applicability of SERVQUAL to service delivery robots: An exploratory study of the food service delivery robots
Muhittin Cavusoglu, Frederick DeMicco, Galen Collins, all from Northern Arizona University & Cihan Cobanoglu, University of South Florida Sarasota-Manatee

3:40—4:00pm
(in-person)

Establishment of a certificate program in hospitality innovative technology
Frederick DeMicco, Galen Collins & Muhittin Cavusoglu, all from Northern Arizona University